Total Customer Care Solution*
The Business Case
The key to great public service is to exceed customer expectations. This course teaches participants how exceptional customer servants understand their customers' expectations, desires, and priorities.
Strategic Learning Objectives
- Define customer service
- Develop true service orientation in thought and deed
- Recognize the true impact of poor customer service
- Understand what customers want and need from the service experiences
- Explore the role of customer satisfaction in an organization
- Learn proven ways to improve customer service satisfaction
- Overcome customer service stressors
- Learn one process for resolving most customer service issues at work
Training Options
- Webinar, Audio, or Onsite Workshops Needed?
- No Time for Training Classes?
- Need a Burning Question Answered?
We offer webinar, audio, and workshop presentations for your varied learning environments or needs. If you'd like to know more about our courses or product offerings, Just drop us a line or complete our contact form by clicking Contact Us
We understand perfectly. Sometimes, you just want the answers not a class, right? We sell job aids called "WorkTip Tool Cards", which sums up an entire workshop, key learning points, and application steps to immediately use back on the job! Order a few today! Give them as gifts to your friends, bosses, or co-workers.
No problem, SkillTree offers support plans that allow you to call in or email any training question for immediate support. We'll either give you a quick answer or develop a contract for your service needs. Just drop us a line or complete our contact form by clicking Contact Us
Audience
Many of our programs are designed for employees, supervisors, and managers. We work outside the classroom, too.Customizing Courses for Your Audience
Our standard programs are as short as 1.5 hours up to multiple days. It's up to you to choose what's best for your organization! SkillTree customizes courses and programs to fit your organization's learning goals. Our courses provide opportunities for:- Meaningful discussion
- Self-assessment
- Video/Audio
- interactive exercises
- Simulation, case study, and roles plays
We use these training options to solidify Power-Train's learning key concepts that are essential for today's employees. We also provide coaching, consultation, and advice beyond the classroom, so we can help your employees apply what they learn from a Power-Train engagement. Just drop us a line or complete our contact form by clicking Contact Us